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Furniture Warranty Claim

What To Expect

We will review your claim to confirm the item and issue are all covered by the Virginia Furniture Market One (1) Year Warranty for furniture. Please review the warranty guidelines before filing a claim to educate yourself on the coverages and exclusions of the warranty.

The claim process will require the following from you:

  • Detailed description of the issue
  • Detailed explanation of how the issue occurred
  • Overall photo of the affected item
  • Photo of the issue

The speed of processing your claim is determined by how much detail you provide. Please be as specific as you can so we may quickly identify the best resolution for your claim. You should expect to receive a response within three business days.

Photo Examples

Please provide a minimum of two photos, one full overall photo of the item and one photo of the issue. We suggest you use the designated angles as shown. Limit photos to .jpg or .png file extensions only.

Example 1 Example 2
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Furniture Service Claim

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